ZERO-TRUST IDENTITY GATEWAY
Credential Governance — Pillar 4

Login Reset

Resets before you log in.

Lockouts strike before network login — and before IT can help.
Login Reset puts recovery right at the screen, MFA-verified.
Cached credentials update automatically.
No second call, no downtime.

  • Eliminates the #1 source of help desk calls
  • Zero secondary lockouts from cached credentials
  • 24×7 recovery — Windows, Mac, and virtual desktops

Protecting the world's workforce since 1997 • Over 15 Million Licenses Sold

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The Pre-Login Recovery Gap

Why Users Still Get Stranded Before the Workday Starts

Most identity recovery assumes the user can already reach a browser, portal, app, VPN, or help desk workflow. But many lockouts happen before that. A user is sitting at the Windows or Mac login screen. Their password is forgotten, expired, locked, or out of sync. Cached credentials may not match. They may be remote, off-network, traveling, or disconnected from the corporate VPN. At that moment, normal self-service is out of reach. That is the pre-login recovery gap.

What Buyers Think Is Covered
01

Teams often assume self-service password reset is enough because users have a portal, MFA, and identity recovery tools. But those tools usually depend on the user already having access to a device session, browser, network path, or support channel. When the user cannot get past the login screen, the recovery experience breaks down. The most basic access issue becomes a help desk ticket, a productivity delay, or a manual exception.

What Is Not Covered
02

Traditional login recovery does not solve the full pre-login problem. Users may be locked out before they can open the password portal. Remote employees may not be connected to VPN. Password changes may fail to update locally cached credentials. Expired passwords can block access before the user can complete normal recovery. New hires and contractors may need first-time access before they have ever signed in. That leaves IT and service desk teams handling issues that should have been resolved at the first access point.

Why It Matters Now
03

Work does not always start inside the network anymore. Employees travel. Contractors onboard remotely. Hybrid teams move between offices, homes, hotels, airports, and customer sites. Devices may be Windows, Mac, AD-joined, Entra-joined, hybrid, Citrix, VDI, or off-network. For CISOs, the login screen is the first security checkpoint. For CIOs, it is a workforce productivity problem. For CFOs, every lockout creates support cost and lost time. For CEOs, stalled access creates business friction before work even begins. Pre-login recovery is no longer just a convenience. It is where secure workforce access starts.

The Login-Screen Layer Credential Governance Runs On
04

Login Reset is Pillar 4 of Credential Governance. It embeds secure, MFA-verified recovery directly into the Windows and Mac login screen, giving users a way to unlock accounts, reset forgotten or expired passwords, update cached credentials, complete enrollment, and return to work without calling IT. Across the Credential Governance pillars, Avatier helps organizations govern credential enforcement, user self-service, human-assisted recovery, login recovery, and passwordless access. Login Reset owns the pre-login moment. It turns the login screen into a verified recovery gateway.

What it is

Recover Access Before Login

Avatier Login Reset embeds secure, MFA-verified recovery directly into the Windows and Mac login screen, so users can unlock accounts, reset expired or forgotten passwords, update cached credentials, and return to work before they ever sign in.

Outcomes by Role

The Business Value of Login Reset Mapped to Who's Buying

Login Reset gives every stakeholder a different win: stronger access control for security, fewer lockout disruptions for IT leadership, lower help-desk cost for finance, better workforce continuity for executives, practical recovery tools for IAM teams, and clearer category positioning for analysts and investors.

Enterprise Trust

Pre-Login Recovery Built for Security Review

Login Reset gives enterprises a controlled way to verify users, enforce recovery policy, and restore access directly from the Windows and Mac login screen. It supports security reviews and compliance workflows by helping teams show that pre-login recovery, account unlocks, password resets, enrollment, and cached credential updates follow approved verification and policy controls.

Verified Recovery Before Login

MFA at the login screen where the problem begins

  • Helps ensure users verify identity before access is restored
  • Brings MFA-verified recovery directly to the login screen
  • Reduces reliance on help desk exceptions for locked-out users
  • Extends identity proofing to the first access point
  • Supports enterprise MFA methods and adaptive policy

Controlled Login-Screen Workflow

Pre-login recovery without a new security gap

  • Pre-login recovery should not open a new security gap
  • Uses a controlled recovery experience so users cannot bypass verification
  • Supports unlock, reset, expired-password, and credential update workflows
  • Prevents unrestricted access before verification is complete
  • Session terminates on completion, MFA failure, or timeout

Policy-Aligned Access Restoration

Recovery that follows enterprise security policy

  • Every recovery path should follow enterprise security policy
  • Supports password policy validation on the new credential
  • Supports enrollment enforcement and MFA activation at login
  • Updates cached workstation credentials after successful reset
  • Supports SOC 2, ISO 27001, NIST 800-63-3, HIPAA audit workflows

Built for Workstation Recovery

Fits the Systems Your Users Log Into First

Login Reset brings secure recovery to the Windows and Mac login screen across Active Directory, Entra ID, hybrid workstations, MFA methods, and virtual desktop environments — without forcing IT to rebuild the identity stack.

Windows and Mac login screens logo
Windows & Mac Login Screens

Embed Unlock & Reset directly into the workstation login experience so users can recover access before they reach the desktop, browser, VPN, portal, or apps.

Active Directory + Entra ID logo
Active Directory, Entra ID & Hybrid Workstations

Support recovery across Active Directory joined, Entra ID joined, and hybrid workstations so users can reset passwords, unlock accounts, and return to work from the first access point.

MFA providers logo
MFA & FIDO2 Providers

Verify users before access is restored by connecting login-screen recovery to approved MFA and FIDO2 authentication methods (Microsoft Authenticator, Duo, FIDO2).

Citrix, VDI, and remote workforce logo
Citrix, VDI & Remote Workforces

Extend secure pre-login recovery to remote, hybrid, virtual desktop, and off-network users who cannot rely on a normal portal or VPN path when locked out.

Side By Side

Native Login Recovery Stops at the Lockout. Login Reset Starts There.

Traditional workstation login recovery often leaves users stuck before they can reach the portal, VPN, browser, or help desk workflow. Login Reset brings verified recovery directly to the Windows and Mac login screen, so users can restore access where the problem begins.

Traditional Login Recovery

Status quo
  • Reach
    Users get locked out before they can reach self-service.
  • Forgotten / expired passwords
    Become help desk tickets.
  • Remote users
    May need VPN before recovery can work.
  • Cached credentials
    Can stay out of sync after reset.
  • Enrollment & first-time access
    Gaps discovered too late; new users need IT help before first login.
  • Recovery model
    Depends on manual support when access fails early.

Avatier Login Reset

Avatier
  • Reach
    Unlock & Reset is available from the login screen; users recover access before reaching the desktop or portal.
  • Forgotten / expired passwords
    MFA verifies identity before access is restored.
  • Remote users
    Secure pre-login recovery extends to remote, hybrid, virtual desktop, and off-network users.
  • Cached credentials
    Network and cached credentials update together.
  • Enrollment & first-time access
    Enrollment and MFA activation guided at login; new users complete secure first-password setup.
  • Recovery model
    Pre-login recovery becomes verified, governed, and reviewable.

Traditional login recovery waits until users are already stranded. Login Reset gives them a secure path back before the workday stops.

Rollout

How Login Reset Deploys

Login Reset is designed for IT and IAM teams to deploy secure pre-login recovery without replacing the identity stack, disrupting workstation access, or forcing locked-out users back to the help desk.

  1. Phase 01

    Install the Credential Provider

    Add the Avatier credential provider to Windows and Mac login screens so users can access Unlock & Reset before signing in.

  2. Phase 02

    Connect Identity and Recovery Systems

    Connect Login Reset to Active Directory, Entra ID, hybrid workstations, and connected identity systems so users can reset passwords, unlock accounts, and restore access from the first access point.

  3. Phase 03

    Configure MFA, Policy, and Enrollment

    Apply MFA verification, password policy, enrollment rules, and adaptive authentication so pre-login recovery follows the same security standards as the rest of the identity environment.

  4. Phase 04

    Enable Cached Credential Updates

    Update network credentials and locally cached workstation credentials after a successful reset so users can sign in immediately and avoid repeat lockouts.

IT and IAM teams can give users secure recovery at the login screen without rebuilding the environment or making the help desk the default recovery path.

Global Workstation Coverage

Login Reset Available in 34 Languages

Login Reset delivers a governed pre-login recovery experience in the user's native language across Windows and Mac login screens — covering 34 languages so remote, hybrid, and global workforces can recover access from the first moment without waiting on help-desk translation support.

English flagEnglishSupported
Spanish flagSpanishSupported
French flagFrenchCurrent Site
German flagGermanSupported
Japanese flagJapaneseSupported
Portuguese (Brazil) flagPortuguese (Brazil)Supported
Simplified Chinese flagSimplified ChineseSupported
Korean flagKoreanSupported
Italian flagItalianSupported
Dutch flagDutchSupported
Hindi flagHindiSupported
Arabic flagArabicSupported
Swedish flagSwedishSupported
English flagEnglishSupported
Spanish flagSpanishSupported
French flagFrenchCurrent Site
German flagGermanSupported
Japanese flagJapaneseSupported
Portuguese (Brazil) flagPortuguese (Brazil)Supported
Simplified Chinese flagSimplified ChineseSupported
Korean flagKoreanSupported
Italian flagItalianSupported
Dutch flagDutchSupported
Hindi flagHindiSupported
Arabic flagArabicSupported
Swedish flagSwedishSupported
Login Reset FAQs

Frequently Asked Questions

Login Reset answers a different question for every stakeholder. CISOs want verified recovery before access is restored. CIOs want consistent workstation recovery across Windows, Mac, remote, hybrid, and virtual environments. CFOs want fewer lockout tickets and less lost time. CEOs want workforce continuity. IT and IAM teams want cached credential updates, MFA enforcement, enrollment support, and deployment control. Compliance teams want recovery that is controlled and reviewable. Analysts want to understand how Login Reset extends Credential Governance to the first moment of access.

Verify Recovery Before Access Is Restored

Why is the login screen a security control point?

The login screen is where access begins. If users are locked out, expired, or out of sync before they can reach the portal, VPN, or apps, recovery must still be verified before access is restored. Login Reset brings MFA-verified recovery directly to the Windows and Mac login screen so recovery happens under control instead of becoming a help desk exception.

How does Login Reset reduce pre-login recovery risk?

Login Reset gives users a secure Unlock & Reset workflow before sign-in. Users verify identity, complete the approved recovery process, and return to work without bypassing normal security controls.

Does Login Reset enforce MFA?

Yes. Login Reset supports MFA verification before account unlocks or password resets are completed from the login screen.

How does Login Reset support password policy?

When users reset passwords through Login Reset, the new credential can be checked against enterprise password policy before access is restored.

How does Login Reset fit into Credential Governance?

Login Reset is the pre-login recovery layer of Credential Governance. It extends governed recovery to the moment before users can reach the desktop, VPN, portal, or applications.

Recognized on Gartner Peer Insights

4.4

Based on 14 verified customer reviewsIdentity Governance and Administration

Read the reviews on Gartner Peer Insights
Resource Library

Explore the Credential Governance Pillars

Login Reset is Pillar 4 — the pre-login recovery layer of Credential Governance inside Avatier Identity Anywhere. Explore the supporting pillar briefs to see how Avatier extends Credential Governance across password enforcement, self-service recovery, help-desk-assisted resets, login-screen recovery, and hybrid passwordless access.

See It In Your Environment

See Login Reset in Your Environment

Give users a secure way to recover access from the Windows or Mac login screen — before lockouts become help desk tickets, lost time, or another stalled workday.

No commitment. 30-minute walkthrough. Same-day response.

4733 Chabot Drive, Suite 201
Pleasanton, CA 94588
(800) 609-8610

Credential Governance — a unified framework for password and passwordless identity from Avatier.

© 2026 Avatier Corporation. All rights reserved.

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